Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Stonevegas Casino. Please read them carefully before creating an account, depositing funds or participating in any casino game. By using the website, you acknowledge that you understand and agree to these terms, together with any additional rules displayed for particular products, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Stonevegas Casino. They apply to your use of the website, your player account, deposits, withdrawals, casino games, promotional offers and related services. If you do not agree with these terms, you must not use the website or its services.
Quick links
The website is intended for people who are legally permitted to participate in online gambling in the place where they live. You are responsible for checking whether online gambling is lawful for you before accessing the service. We may restrict or refuse access from certain locations where required by law, regulation, technology or internal policy.
You must use the website for personal entertainment only. You must not use it on behalf of another person, for a business purpose, or as part of any organised betting or gambling service unless this has been expressly authorised. You are responsible for reading the current version of these terms each time you use the website.
Eligibility
You must be at least the minimum legal gambling age that applies to you and must have the legal capacity to enter into these terms. You must provide accurate information when registering and must not create or use an account if you are self-excluded, otherwise prohibited from gambling, or unable to comply with applicable requirements.
- You may not allow a person who is underage to access or use your account.
- You may not open an account using a false name, misleading information or another person’s identity.
- You must tell us if information connected with your account changes or becomes inaccurate.
- You are responsible for making sure that your device and internet connection are suitable for using the website.
Changes to these terms
We may update these Terms & Conditions when our services, business practices, legal obligations or security requirements change. Updated terms will apply from the date they are made available, unless a different effective date is stated. If a change is important, we may provide a notice through the website or another appropriate method. Continuing to use the website after an update means that you accept the revised terms.
2. Accounts, verification and security
Some features may require you to register a player account. You may generally have only one account unless we have approved an exception in writing. Accounts are personal and must not be sold, transferred, rented, shared or made available to another person.
Your account responsibilities
You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you have promptly notified us that your credentials may have been compromised. You should choose a strong password, avoid reusing it on other websites and log out after using a shared device.
If you believe that someone has accessed your account without permission, contact us through the available support channel as soon as possible and change your password. We may suspend access while we investigate unusual activity, security concerns, identity issues or suspected misuse.
Identity and source-of-funds checks
We may ask you to provide information or documents to confirm your identity, age, address, payment ownership, source of funds or eligibility. These checks may be required before an account can be fully used, before a payment is processed, or at another stage of the customer relationship.
Information supplied for verification must be complete, current and genuine. We may delay, decline or reverse a transaction, restrict an account or close an account if requested information is not provided, cannot be verified, appears misleading, or raises concerns under applicable legal, financial crime or responsible gambling requirements.
Suspension and closure
We may suspend, limit or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, used the service unlawfully, attempted to manipulate a game or promotion, engaged in fraud, or created a risk to the website, other customers or payment providers. We may also take action where required by law or where responsible gambling concerns arise.
You may request closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes, unlawful activity or these terms. Any remaining balance will be handled in accordance with applicable requirements and any necessary verification.
3. Deposits, withdrawals and gaming rules
Available payment methods, currencies, minimums, maximums, processing conditions and any applicable charges will be shown on the website or during the transaction process. You must use a payment method that belongs to you or that you are authorised to use. Payments made with another person’s card, account or financial instrument are not permitted.
You should check all transaction details before confirming a deposit or withdrawal. We are not responsible for errors caused by incorrect information entered by you, although we may investigate a reported error where appropriate. Payment providers, banks or other financial institutions may apply their own terms, fees, limits or processing requirements.
Withdrawals may be subject to account verification, payment checks, fraud prevention procedures and any other lawful controls. We may return funds through an appropriate payment method or ask for further information before completing a withdrawal. Processing times can vary depending on the method used, the information supplied and the requirements of relevant providers.
Games and results
You must review the rules, instructions and displayed information for a game before playing. Each game may have its own features, stake options, outcomes and conditions. By confirming a wager, you accept the applicable game rules and the amount selected.
Game results are determined by the systems and procedures used for the relevant service. If there is a clear technical error, display error, interruption or malfunction, the affected game or transaction may be reviewed and corrected in accordance with applicable requirements. A malfunction may make a game or outcome void where this is permitted.
You must not attempt to gain an unfair advantage or interfere with the website, games or payment systems. This includes using automated software, bots, scripts, technical exploits, stolen information, collusion, chargeback abuse or any other method intended to manipulate an outcome or avoid a legitimate obligation.
Promotions and offers
Promotions, bonuses and special offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry conditions, wagering requirements, restrictions and any other relevant conditions. If a promotion-specific term conflicts with these general terms, the promotion-specific term will apply only to that promotion to the extent of the conflict.
We may withdraw, change or refuse a promotion where permitted, including where an offer has been used contrary to its terms or where technical, administrative or legal issues affect its operation. You should not participate in an offer unless you understand the conditions that apply.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money, recover losses or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never gamble when you are upset, under the influence of alcohol or other substances, or feeling pressure to chase losses.
- Set a budget before you play and keep gambling spending separate from essential expenses.
- Do not borrow money, use credit irresponsibly or sell belongings to fund gambling.
- Do not increase your stakes simply because you have lost.
- Use available account controls, time-outs, deposit limits or self-exclusion tools where offered.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
You can request assistance with responsible gambling options through the support channels made available on the website. We may ask questions, apply restrictions or take other appropriate steps where there are signs of harm or a concern about safe play. Account controls may have conditions, and you should read the information shown before confirming a request.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, maintain accounts, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and support responsible gambling. You should review the Privacy Policy for further information about collection, use, storage and disclosure.
By creating an account, you agree that we may send service-related communications, including account notices, transaction updates, security messages and important changes to the website or these terms. Marketing communications, where used, may be managed through the available preferences or unsubscribe options, subject to messages that are necessary to operate your account.
Website availability and liability
We aim to keep the website available and accurate, but access may be interrupted by maintenance, technical faults, telecommunications issues, third-party services, security events or circumstances outside reasonable control. We do not guarantee that the website will always be uninterrupted, error-free or suitable for every device.
To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Where a limitation is permitted, responsibility may be limited to the extent allowed by applicable law.
Governing requirements and support
These terms are subject to applicable laws, regulatory requirements and consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.
If you have a question about these terms, your account, a transaction or responsible gambling support, please use the contact or help options displayed on the Stonevegas Casino website. Include enough information for your request to be understood, but do not send sensitive information unless it is requested through a secure process.
